Total
22
Open
7
In Progress
7
Resolved 24h
4
Critical
6
6 high
SLA Risk
4
Avg FR 00:38
Status Mix
open7in progress7resolved4closed4
Severity Distribution
7-Day Trend (Created vs Resolved)
Avg first response 00:38Avg resolution 6h 54m
Time Tracking & Resolution Reports
Avg resolve
6h 54m
Fastest
52m
Slowest
14h 56m
Resolved / Total
8 / 22
| Day | Created | Resolved | Avg time to resolve |
|---|---|---|---|
| 2026-09-29 | 1 | 0 | — |
| 2026-09-30 | 1 | 1 | 7h 57m |
| 2026-10-01 | 2 | 1 | 52m |
Severity:
6 tickets
Tickets
Slow speed at evening
26100101 · Nadia Mahmud
Sumi I.
L2
high
closed
SLA 1h · 45m ago
Wifi password reset
26083101 · Mizan Ahmed
Nadia R.
L3
high
open
SLA 1h · 35m ago
Plan upgrade request
26092102 · Tareq Ahmed
Sumi I.
L3
high
in progress
SLA 8h · 17m ago
Frequent disconnects
26091001 · Nadia Ahmed
Nadia R.
L2
high
in progress
SLA 5h · 14m ago
PPPoE auth failure
26100102 · Shahin Islam
Nadia R.
L2
high
open
SLA 2h · 53m ago
Wifi password reset
26091601 · Shahin Hossain
Mizan H.
L1
high
in progress
SLA 4h · 57m ago